Returns, Refunds & Exchanges:
Kitchway is fully committed to making your online shopping experience a
safe and pleasurable one. We gladly accept returns on all unused items that are still in their original packaging and resell-able condition, with the exception of custom items and equipment with optional accessories. We will accept returns and exchanges within 30 days of the date of delivery.
Please notify us as soon as possible if you wish to return or exchange an item. We will provide you with a Return Authorisation (RA) number.
Please note that we WILL NOT accept returns or exchanges without a return authorisation number.
We ask that you please mark this number clearly on the box that you are returning. Also, please include a copy of the invoice that you received with your purchase along with the item you are returning or
exchanging.
Once your return has been approved and received, you will be credited on your original form of payment. Credits are issued 2-3 business days after
returns are approved and received, and it could take up to 10 days to show on your account.
Returns will incur a 20% restocking fee in order to cover the cost of processing the return. When an item is returned, our warehouse team inspects,
relabels repackages and restocks the item.
We will not accept returns after 30 days of delivery. Please notify us
as soon as possible if you wish to return an item.
To exchange an item, you will need to place a new order and return the item you no longer want. You are responsible for any restocking fees for the
returned item, as well as shipping on the new item.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cs@kitchway.co.uk
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be returned or refunded.
Shipping
To return your product, please contact us for a mailing address where to return the product to:
You will be responsible for paying the shipping costs for returning your unwanted items.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Damaged Items:
Kitchway does all it can to assure your item is shipped safely and securely. In the rare circumstance that your item is received damaged or defective, or it's not what you ordered, please notify us within 24 hours. We will then provide you with a Return Authorisation (RA) number and a prepaid packing slip. Please mark the box clearly with this number and include a copy of the invoice you received along with the item you are returning.
For LTL furniture shipments, all deliveries are subject to inspection. Please notate any damage or missing items at the time of delivery and then report it to us. If you are not able to fully inspect your delivery, please notate this on your delivery receipt as well. If you sign for free and clear and later find damage or missing items, you will be responsible for filing claims with the carrier.
Due to the fragility of glass and china, we cannot guarantee their condition upon arrival to you. Therefore, we ask that any orders of glass or china be inspected upon arrival. If your order is defective in any way please refuse the delivery or notify us within 24 hours at cs@kitchway.co.uk or via Phone on 020 3519 0267
We will not be reliable for any shipping fees, on products you received damaged or with a defect if you do not notify us within 24 hours of delivery.
