Payments & Pricing

Pricing on our site is in GBP, and all payments will be charged in GBP.

In general, the price on our site is per product, unless otherwise stated in the title or product description.

Yes, we do provide special pricing to our business customers, Please contact our sales team on: 📞 020 3519 0267 or by sending an email to sales@kitchway.co.uk, and we will get back to you shortly.

Alternatively you can sign up for a Trade Account by clicking here

We accept all major credit cards including Master Card, Visa, American Express, you could also pay using PayPal or Klarna at checkout on our website.

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Additionally we accept payments by Bank transfer, Please select payment by Bank Deposit when checking out, the order will be placed on hold until the payment has been received, Please ensure to use the order number for the Bank deposit reference.

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For interest about credit accounts, please contact our sales team on 020 3519 0267 or send an email to sales@kitchway.co.uk

Purchasing & Orders

No, you can simply buy our products online, without even needing an account, for a lightning fast checkout, but creating an account is recommended.

Click here to register for an account.

There are many benefits of having an account with us, including being able to see your account & order history, additionally it gives you the eligibility for special discounts.

Yes. there is a minimum order amount of only £25 + VAT. 

We require this to ensure we are able to sustain the low pricing on our site.

You can place an order through the phone by contacting our customer service team on: 📞 020 3519 0267 and we will be more than happy to assist you, alternatively email us your purchase orders to sales@kitchway.co.uk

You can place an order from abroad through our website, however, we strongly recommend if you order requires delivery outside of the UK to contact us beforehand.

Please see our contact details.

📞 020-3519-0267

📧 orders@kitchway.co.uk

We will be more than happy to assist you.

Shipping & Delivery

We currently ship to the United Kingdom and the EU.

For shipping to the EU please contact us.

📞 020-3519-0267

📧 sales@kitchway.co.uk

Most items ordered before 1:00 pm for delivery in the UK, will arrive within 24 - 48 hours.

However, delivery times vary from item to item, so, please check below to see our latest shipping and delivery Info:

UK: Delivery & Shipping Info - UK

International: Delivery & Shipping Info - International

Yes, shipping is free on all orders with a value of £45 excluding VAT.

Order with a value of less than £45 ex VAT will be subject to a shipping fee.

Please see below the shipping prices per destination.

UK: Delivery & Shipping Info - UK

International: Delivery & Shipping Info - International

Unfortunately, not.

You will have to pay for shipping.

Returns & Refunds

Yes, we offer returns for most items up to 30 days from purchase.
For more info head to our Returns and Refund Policy Page

No, as we’re a wholesaler and most of our items are sold for the best prices possible, we can therefore not pay the return shipping fee of unwanted items.
Please see here our full Returns and Refund Policy.

If for some reason you want to return or exchange the product you ordered, please keep it
in the original packaging, please note items will only be refunded if the item is in the original packaging and in a re-sellable condition, please contact our customer service team, they will provide you with a Return Authorization (RA) code, for our full return policy click here.

Kitchway will pay the return shipping costs for items that have been wrongfully delivered or
if the items were reported as damaged within 24 hours of delivery, we kindly advise you to check the items upon delivery.

You will be credited on your original form of payment. Credits are issued 3-5 business days after returns are approved and received and could take up to 10 days to show on
your account.

Or there is a possibility to get credit on your account for that amount.

Unfortunately not, Products bought during a promotion or daily deals or using Discount codes can’t be returned or exchanged.

Please contact our Customer Service Team.

📞 020 3519 0267

📧 cs@kitchway.co.uk

Trade/Business Customers

Other

On the footer of the newsletters etc.. please click on the Unsubscribe button to be removed from our marketing list.

Alternatively you can request to be removed from our marketing list by sending an email to: cs@kitchway.co.uk and we will remove you from our list.

Please allow Up To 10 days for any changes to come into effect.

Customer support

Give us a call on 020 3519 0267

Send a message

Email us directly to cs@kitchway.co.uk